Helixx Technologies Pte. Ltd. ("Helixx Technologies", "we", "us" or "our") provides advanced artificial intelligence ("AI") platforms, including Helixx AI. This Privacy Policy describes how we process personal information that we collect through the Helixx AI platform, related mobile apps and browser extensions, and any of our other digital or online properties or services that link to this Privacy Policy (collectively, the "Service").
NOTICE TO EUROPEAN USERS: See the Notice to European Users section for information specific to individuals in the European Economic Area (EEA) or United Kingdom.
Index
- Personal information we collect
- Tracking and other technologies
- How we use your personal information
- How we share your personal information
- Your choices
- Other sites and services
- Security
- International data transfers
- Children
- Changes to this Privacy Policy
- How to contact us
- Notice to European users
Personal Information We Collect
Information You Provide
Depending on your interaction with the Service, you may provide:
- Contact Data: Name, email address, phone number, billing/mailing address, company name, title.
- Profile Data: Username, password, team membership, preferences, and account-related data.
- Communications Data: Content of messages exchanged with us (via email, chat, or otherwise).
- Transactional Data: Details relating to subscriptions, purchases, and payment history.
- Marketing Data: Communication preferences, interests, and engagement metrics.
- Inputs, Prompts, and User-Generated Content: Any text, images, voice clips, or other media you upload or generate using Helixx AI, along with metadata (timestamps, location data, formatting details).
- Derived Data: Audio, image, or video-based data used for avatar generation, voice synthesis, or visual transformation features.
- Payment Data: Collected and processed by third-party processors like Stripe or RevenueCat.
We do not request or knowingly collect sensitive personal information (e.g., racial/ethnic origin, political beliefs, health data, biometrics) and ask that you do not submit such data.
Third-Party Sources
We may combine your data with information from:
- Public Sources: Social platforms, public profiles, or databases.
- Third-Party AI Providers: Integrated models that generate outputs for your inputs may infer or share data back with us.
- Linked Services: Google, Apple, or other single sign-on tools used to access Helixx AI.
- Service Providers: Businesses that help us operate Helixx AI.
- At Your Direction: When you authorize integration with third-party tools.
Automatic Data Collection
We automatically log:
- Device Data: IP address, OS, browser version, screen size, device type, language, etc.
- Online Activity Data: Pages viewed, clicks, session duration, referring URLs, etc.
- Communication Data: Engagement with emails or messages (e.g., open and click rates).
Tracking and Other Technologies
We use:
- Cookies and Pixels: To personalize experiences, analyze usage, and operate Helixx AI's input/chat functions.
- AI Provider Tools: May collect location, device type, and user input via chat modules.
See our Cookie Policy for details.
How We Use Your Personal Information
We do not use your data to train any AI models. We may use it to:
Service Delivery
- Provide, operate, and personalize Helixx AI
- Process your prompts and return AI-generated responses
- Authenticate logins and manage profiles
- Communicate updates, alerts, and security notices
- Respond to support inquiries and feedback
Personalization
- Customize your experience based on usage and preferences
- Recommend content or features
- Retain user settings across sessions
Analytics & Improvement
- Understand platform usage and engagement
- Improve features, functionality, and user flow
Marketing
- Send personalized communications (opt-out available)
- Analyze marketing performance and engagement
Compliance & Protection
- Comply with legal obligations
- Prevent fraud, abuse, and misuse of the platform
- Enforce our Terms of Use
Aggregation
- Generate anonymous, de-identified data for analytics and service development
Retention
We retain data only as long as necessary to fulfill the above purposes and legal obligations.
How We Share Your Personal Information
We may share your data with:
- Affiliates: Helixx Technologies' parent or subsidiary entities.
- Service Providers: Hosting, analytics, email, marketing, and IT support vendors.
- Third-Party AI Providers: Who process prompts and return AI outputs.
- Payment Processors: Stripe, RevenueCat, etc., who handle payments directly.
- Linked Services: Platforms like Google or Apple if used for login or sync.
- Professional Advisors: Lawyers, accountants, or auditors under confidentiality.
- Authorities: If legally required or for fraud prevention.
- Corporate Events: Mergers, sales, acquisitions, or reorganization scenarios.
- Other Users (Optional): If you post publicly or share with teammates.
Your Choices
- Access or Update: Edit your profile via the app.
- Marketing Opt-Out: Unsubscribe links are included in all emails.
- Cookies: Manage via browser or our cookie banner.
- Delete Content or Account: Contact us at support@helixx.ai.
- Do Not Track: We do not currently honor these browser signals.
Other Sites and Services
Our Service may contain third-party links or embed content from other platforms. We're not responsible for their privacy practices. Please review their policies separately.
Security
We implement technical and organizational safeguards, including encryption and access controls. However, no system is fully secure. Submit sensitive data at your discretion.
International Data Transfers
Helixx Technologies is based in Singapore. Your data may be transferred to and stored in countries outside your residence, including the U.S. and others.
Children
Helixx AI is not intended for users under 18. If we learn we've collected personal data from a child, we will delete it in accordance with legal requirements.
Changes to this Privacy Policy
We may update this policy. Significant changes will be communicated via the Service or email. Continued use of the Service implies consent to the updated terms.
How to Contact Us
Email: support@helixx.ai
Address: 109 North Bridge Road, #05-21, Singapore 179097
Notice to European Users
Data Controller
Helixx Technologies Pte. Ltd. is the controller for your data under GDPR.
Representatives
EU Representative:
EDPO
https://edpo.com/gdpr-data-request/
Avenue Huart Hamoir 71, 1030 Brussels, Belgium
UK Representative:
EDPO
8 Northumberland Avenue, London, WC2N 5BY, UK
Data Protection Officer
Email: support@helixx.ai
Legal Basis for Processing
We rely on the following bases:
- Contractual Necessity (e.g. account creation)
- Legitimate Interests (e.g. analytics, improvement)
- Consent (e.g. optional marketing, cookies)
- Compliance with Legal Obligations
Your Rights
- Access your data
- Correct inaccurate data
- Request deletion
- Transfer your data
- Restrict or object to processing
- Withdraw consent
Submit requests via support@helixx.ai. We may verify identity before processing.
Complaints
You may lodge complaints with your local data protection authority.